Looking up a phone number on the Internet
If you know a person’s name, you can look up a phone number on the Internet at www.canada411.ca. It’s free! (If you call the operator, you’ll be charged for the service.)
Task 1:
Use the Blue Pages to find the number you would call in the following situations.
1. You want to find a recreation center near your home.
Heading and level of government: Toronto Public Library
Department/Phone #: 2140 Avenue Rd, Toronto, ON M5M 4M7 614-395-5430
2. You need to find a long-term care facility for an elderly relative.
Heading and level of government: Greenview Lodge
Department/Phone #: 880 Lawrence Ave E, North York, ON M3C 1P6 647-558-2532
3. A car ran over a squirrel in front of your house and the squirrel is dead. You need to call someone to come and remove the animal.
Heading and level of government: AAA Gates' Wildlife Control
Department/Phone #: Scarborough, ON M1P 4Y9 647-846-8791
4. You want to find out where you can take a road test to get your driver’s license.
Heading and level of government: Drive Test Centre
Department/Phone #: 150 Churchill Ave, Toronto, ON M2N 1Z4 614-325-8580
5. Your employer asked you to work overtime but has not paid you anything extra. You want to know what your rights are.
Heading and level of government:
Department/Phone #:
6. You have a temporary disability (you broke your leg) and you need to get an accessibility sticker for your car that allows you to park in accessible parking places.
Heading and level of government:
Department/Phone #:
7. You received a notice with your automobile plate renewal notification that your car has to have an emissions test before you can renew your plate this year. You need to find a garage in your area that does emissions tests.
Heading and level of government:
Department/Phone #:
8. The snow has not been removed from your street for several weeks and you can’t get your car out of the driveway.
Heading and level of government:
Department/Phone #:
Task 2:
Read the following article about deceptive telemarketing.
What is Deceptive Telemarketing? Using the phone to obtain payment from you for a non-existent or misrepresented product, service or charitable gift is deceptive telemarketing. Using the phone to obtain your private banking information or credit card number to steal is deceptive telemarketing. Offering you a prize for which you must pay is deceptive telemarketing. Using the phone to obtain your money fraudulently in any way is deceptive telemarketing. It is a serious crime punishable by jail. Telemarketing, the use of telephones to market goods and services, has rapidly expanded in recent years. Sales in Canada now exceed $500 billion dollars a year. Most of these telemarketing activities are legitimate but some are not. Deceptive telemarketing practices have been a problem in Canada, with cross-border implications, since the early 1970s. Telemarketing fraud has now become one of the most pervasive forms of white-collar crime. In 1998, law enforcement and other agencies reported over 45,000 complaints about fraudulent telemarketing. Since 1995, Canadians have lost approximately $200 million as a result of this activity. Criminals are drawn to the offence by large proceeds and relatively low risks of detection, prosecution and punishment. Since the 1980s, low-cost telecommunications have created economies of scale and provided offenders with effective means of conducting potentially massive frauds. A single telemarketer with a well-organized scheme can easily extort several hundred thousand dollars per year from unsuspecting victims. In some cases, the high profits have also attracted organized crime.
Target Groups and Victims
Offenders maximize their profits by focusing on vulnerable target groups. Victims are not chosen at random but rather are methodically selected because they have savings or assets and are perceived to be susceptible. Fraudulent telemarketers often prey on seniors on the assumption that they may be more trusting and polite toward strangers. Offenders have told police their ideal target is an elderly person, home alone, with little or no contact with family members. Another higher risk group is past victims. Once an individual has been identified as being vulnerable, they are repeatedly targeted. Victim information is often sold in the form of "sucker lists" or "hot lists" to other offenders. The Effects of Telemarketing Fraud The estimated $200 million lost by Canadian victims of telemarketing fraud is only a small part of the cost of this pervasive crime. Research conducted by North American law-enforcement and police officials indicates that the elderly are not only more susceptible, but they tend to be more seriously affected. Some have lost their life savings and have been forced to sell their homes. Seniors are often reluctant to report the crime to the authorities or even to family fearing they will be blamed for being “careless” or “greedy.” Some fear they will be seen as incompetent and lose control over their affairs.
Source: PhoneBusters: The Canadian Anti-fraud Call Centre, www.phonebusters.com; extracted June 22, 2009, with permission.
A- Find synonyms in the article for the following words.
1. get obtain 7. profits proceeds
2. dishonestly fraudulently 8. very large; huge massive
3. increased in size expanded 9. vulnerable susceptible
4. are more than exceed 10. victimize prey
5. honest legitimate 11. unwilling reluctant
6. common pervasive 12. the object of attention target
B- Choose True or False.
1. Fraudulent telemarketers sometimes pretend to be legitimate charities seeking a donation. T
2. All telemarketing is dishonest. F
3. Many fraudulent telemarketers are never caught and punished. F
4. Fraudulent telemarketing is attractive to criminals because of the potential to make
large amounts of money with little investment. T
5. Organized crime is responsible for most telemarketing fraud. T
6. Fraudulent telemarketers target seniors because they have more money. F
7. A victim of telemarketing fraud is at higher risk of being victimized again. T
8. Seniors may not report being victimized by a telemarketing fraud because they
are afraid of what their family will say. T
If you miss an appointment with a healthcare provider, you may have to pay for the missed appointment. Many healthcare providers require 24 hours’ notice to cancel an appointment.